Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, your rights under applicable data protection laws, and how to contact us about privacy matters.

Information We Collect

We collect information that is necessary to operate your account, provide services and meet legal obligations. Types of information we may collect include:

Account and identity data: name, date of birth, username, password and other details you provide when registering an account.
Contact details: email address, phone number and any communication preferences you choose to supply.
Verification documents: identity or address documents and a selfie when needed to verify your identity or meet legal requirements.
Usage and activity data: account activity, game or service interactions, transaction history related to your account, timestamps and preferences.
Technical data: IP address, device identifiers, browser and operating system, cookie identifiers, and approximate location to help secure accounts and provide services.
Communications: records of communications with our support team and any comments, feedback or dispute information you provide.
Marketing and preferences: your preferences for receiving newsletters, promotions and other communications, where you have agreed to receive them.
Aggregated and anonymised data: data that has been rendered anonymous and cannot reasonably be used to identify you.

How We Use Your Information

We process your personal information for the following purposes:

To create and manage your account and provide the services you request.
To verify your identity and comply with legal and regulatory obligations.
To operate, maintain and improve our systems, products and services.
To detect, prevent and investigate fraud, abuse or other illegal activity and to protect our rights and property.
To respond to your inquiries and provide customer support.
To send you service-related notices, updates and information about your account.
To communicate marketing offers and promotions where you have given consent, and to manage your marketing preferences.
To perform analytics and generate aggregated reports to understand usage and improve our offerings.
To comply with legal obligations, resolve disputes and enforce our agreements.

Legal Bases for Processing (where GDPR applies)

We rely on different legal bases to process personal data, depending on the purpose:

Performance of a contract: processing necessary to provide our services, manage your account and fulfil our contractual obligations.
Legal compliance: processing required to meet statutory or regulatory obligations.
Legitimate interests: for security, fraud prevention, system operation, service improvement and enforcing our terms, provided your rights are not overridden.
Consent: where we ask for your consent (for example, for certain marketing communications or non-essential cookies). You can withdraw consent at any time, which will not affect processing already carried out lawfully.

Sharing and Disclosure of Information

We may share personal information with third parties only as described below and only to the extent necessary for the purposes set out in this Policy:

Service providers: trusted service providers who support our operations (such as identity verification, security, analytics and customer support), acting as data processors on our behalf.
Legal and regulatory authorities: when required to comply with laws, court orders, or regulatory requests, or to protect legal rights and safety.
Business transfers: in the event of a merger, sale, restructuring or similar transaction, personal data may be transferred as part of the business assets.
Aggregated or anonymised data: which may be shared freely as it does not identify you.

We require third-party processors to implement appropriate technical and organisational measures to protect your data and to process it only for specified purposes.

International Data Transfers

Your data may be transferred to and processed in countries outside your own. Where transfers occur to jurisdictions without an adequacy decision, we implement appropriate safeguards such as contractual protections recognised under applicable law to help ensure your information remains protected.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, to meet our legal and regulatory obligations, and to resolve disputes. Retention periods vary depending on the type of data and the reason it was collected. When information is no longer required, we securely delete or anonymise it.

Your Rights

Depending on where you live, you may have the following rights regarding your personal data:

The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal data, subject to legal and contractual restrictions.
The right to restrict or object to certain processing activities.
The right to data portability, where applicable, to receive your data in a structured, commonly used format.
The right to withdraw consent for processing activities you previously agreed to.
The right to lodge a complaint with a supervisory authority in your jurisdiction if you believe our processing is unlawful.

To exercise your rights, contact us at. We may ask for information to verify your identity and respond within the timeframes required by applicable law.

Security

We implement reasonable technical and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure or destruction. These measures include access controls, encryption where appropriate, and staff training. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our services, to personalise your experience and to provide analytics. Cookies typically fall into categories such as:

Strictly necessary: required for core site functionality.
Performance and analytics: help us understand site usage and improve performance.
Functional and preference: remember your settings and preferences.
Advertising and marketing: used to show more relevant content and measure campaign effectiveness, only where permitted by law or with your consent.

You can control cookie settings through your browser and, where applicable, via our cookie preferences tool. Disabling some cookies may affect site functionality.

Third-Party Links and Services

Our services may include links to, or integrations with, third-party websites and services. This Policy does not apply to those third parties. We encourage you to review the privacy notices of any third parties you interact with.

Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect or solicit personal information from anyone under 18. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete the information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through our platform or by other means before the change becomes effective. Continued use of our services after such updates constitutes acceptance of the revised policy.