Responsible gambling

At Fortunica Casino we want your experience to be safe, enjoyable and within your control. Playing should be fun — not stressful — and it’s ok to pause, set boundaries or ask for help at any time. Below you’ll find practical, non-judgmental guidance and the tools you can use to manage your play responsibly.

Tools to Help You Stay in Control

We offer simple tools designed to help you manage time, s and activity quickly and easily. Use them whenever you feel the need to create distance from gambling or to keep play within healthy limits.

Deposit limits — set daily, weekly or monthly maximums to control how much you add to your account.
Loss and wager limits — cap how much you can lose or stake over a given period.
Session limits and time reminders — limit session length or receive regular reminders to check how long you’ve been playing.
Reality checks — pop-up notices showing time spent and recent activity.
Time-outs — short breaks (for example, from 24 hours to 7 days) to give yourself immediate space from gambling.
Self-exclusion — longer term or permanent account closure if you need extended recovery time.

Recognising the Warning Signs

It can be hard to judge your own behaviour. Spotting early signs helps you act before problems grow. These are common indicators that gambling may be becoming a problem:

S more time or money than you intended
Chasing losses or feeling compelled to recover losses quickly
Neglecting work, study, family or social commitments
Feeling anxious, restless or irritated when not gambling
Borrowing money or using funds meant for essentials
Hiding how much you play or lying about gambling activity

How to Set Effective Limits

Limits work best when they’re realistic and applied before problems arise. Try these steps:

Decide a weekly or monthly budget for entertainment and stick to it.
Set deposit and loss limits in your account now — do not wait until you feel pressured.
Use short time-outs when you notice impulsive urges; review your choices after the break.
Avoid increasing limits immediately — allow at least 24 hours before making any increase.
Keep payment methods separate from everyday funds to avoid accidental overspend.

Time-Outs, Self‑Exclusion and Cooling‑Off

If you feel you need a break or longer-term distance, these options are available and effective:

Time-out: A temporary pause on your account for a short period. Useful for immediate relief and clearer thinking.
Self-exclusion: A longer-term choice where your account is closed or blocked for a set period or permanently.
Cooling-off: Commit to a cooling-off period before you can request limit increases or reactivate account features.

When you choose any of these, your access will be restricted and any withdrawals or verification checks will be handled in line with safety and compliance procedures.

Practical Strategies for Healthy Play

Small changes to how you play can make a big difference over time. Try these practical habits:

Set a fixed budget for entertainment and never gamble money you can’t afford to lose.
Decide in advance how long you will play and set a timer.
Avoid gambling when you are distressed, tired or under the influence of alcohol or drugs.
Pause before placing bets — delay gives perspective and reduces impulsive decisions.
Mix gambling with other enjoyable activities to keep it in balance.
Keep records of your play: deposits, losses and time spent to stay aware of patterns.

When and Where to Get Help

If gambling is causing you stress, harm or financial difficulty, seeking help is a strong and positive step. Professional and confidential support can offer practical guidance, strategies and emotional support.

Consider reaching out to a trained advisor, counsellor or local support service in your area. If you’re unsure where to start, a healthcare professional can point you toward appropriate resources. If you are in immediate distress, contact local emergency or crisis services right away.

Support for Family and Friends

Concerned loved ones play a vital role in supporting someone with gambling problems. If you are worried about someone:

Approach the conversation with care and without blame — listen and show support.
Encourage them to consider limits, time-outs or professional help.
Seek guidance for yourself on setting boundaries and keeping finances safe.
Consider family support services or counselling to help manage the situation collectively.

Privacy and What Happens to Your Account

When you use responsible gambling tools or ask for support, we handle your requests confidentially to protect your privacy. Information you provide to verify identity or support a limit or exclusion request is used only to administer your account and meet legal obligations. If you self-exclude, your account access will be restricted and any required checks will follow security and verification procedures.

Returning After a Break

Coming back after a time-out or self-exclusion is a personal decision. If you choose to return, consider these steps to protect yourself:

Review and lower your deposit and wager limits before resuming play.
Reflect on what led to the break and set clear boundaries to reduce risk.
Give yourself a trial period with strict limits and review how you feel.
If concerns remain, extend the break or seek professional advice before returning.

Contacting Our Responsible Gambling Team

If you would like personalised support, reach out to our responsible gambling team through the available in-account channels. We can help you set limits, place time-outs or self-exclude, and explain how your requests will be applied. Our approach is confidential, respectful and focused on your wellbeing.

Remember: asking for help is a sign of strength. Small steps now can protect your wellbeing and keep play enjoyable for the long term.